FAQ
Q- What is the Direct Dial service?
A- Our Direct Dial is a cheap and easy way to make international calls from any phone instantly. All you need to do is dial our discounted access number for the country you want to call. At the prompt then dial your destination number. It’s simple to use and cheap to make international calls.
Q- How do I pay for cheap phone calls?
A- When you use our Direct Dial service you will only be charged for calling one of our discounted access numbers. For example, when calling USA using our service from a BT phone; the access number you will be given for calling USA will be charged at 1p per minute. You will see the call listed on your next BT bill. If your service provider is not BT (i.e. Virgin/NTL/Telewest), then you will need to check with your service provider how much they charge for calls to the access number you are using.
Q- Can I use the Direct Dial access numbers from a Mobile phone?
A- Yes, however you should be aware that your mobile operator may apply a surcharge. The amount you will be charged depends on your provider and which tariff you’re on. Unfortunately, whilst we have no influence on how much they charge, some mobile operators allow you to call our access numbers for free with your cross network inclusive minutes. Before you use this service from your mobile, we would advise you to get in touch with your service provider to check the rates.
Q- Are there any subscription or registration fees?
A- No, you have no account to open or registration to set up. The Direct Dial service is immediately accessible by using the discounted access numbers. Cheap international phone calls are available to you 24 hours a day, 7 days a week.
Q- How can I find your rates and access numbers?
A- Simply select your destination from our rate finder, the access number and cost per minute will be displayed.
Q- Can I use the access numbers from a payphone?
A- Yes. But 08- and 09-numbers can be charged at a higher rate from payphones.
Q: How can I find out about the latest rates and destination updates?
A- When you make a call, the rate will be announced before you are connected. So you will always know how much your international call will cost.
Q- Are the Direct Dial numbers charged the same by all landline service providers?
A- The rates mentioned for the access numbers are with respect to BT. The charges for customers from NTL/ Telewest or any other service provider might vary a little and we always recommend checking this with your provider in advance.
Q- I was told by my service provider you charge at premium rate, which is really expensive?
A- Only 09 numbers are classified as premium rate; however prices for premium rate numbers vary enormously depending on which number you are ringing. Premium rate is not necessarily expensive as charges start from as little as 1p/min.
Terms & Conditions
By using this service you consent to the Terms and Conditions as follows:
Callers must ensure they have the bill payer's permission before using the service. Calls are billed by your telephone line provider at their appropriate 0871, 0844, and relevant 09 rates. Prices quoted are based on BT landline rates and are billed per second. Prices and availability may vary from other networks and it is the users responsibility to confirm those rates before use. BT will charge a call setup fee, please contact BT for more details.
Calls are charged from time of connection to the service. The charge is incurred even if the destination number is engaged or the call is not answered. Therefore we advise to replace the handset after a short period if your calls are engaged or unanswered. When you call from a mobile, remember to only press the call or send button after dialling the access number but not again after dialling the destination number.
Prices of calls to mobile phones, premium rate numbers and pagers are not included unless otherwise stated. The provider reserves the right to terminate fraudulent calls and change the prices or the availability of certain destinations without any prior notice. The service is subject to availability. Service provider: Story Telecom Ltd, 960 High Road, London, N12 9RY, helpline 0208 497 9210.
